Software Trainer / Instructor

Job Details: 

Pay: $70,000- 110,000 a year

Job type: Full-time, Permanent

Shift and Schedule: 8 hour shift, Monday to Friday

Location: 

700 2 Street SW, Calgary, AB T2P 2W2

Benefits: 

Company events, Dental care, Employee assistance program, Extended health care, On-site gym, Paid time off, Tuition reimbursement, Vision care, Wellness program.

Full job description: 

About us

Electra Learning has been a leading provider of IBM Maximo change management, training, user support and eLearning since 1997. We have offices in North America (Calgary, Houston, and Toronto) and Europe (Aberdeen) and work on projects globally.

We deliver a wide range of creative learning solutions/services for all areas of Maximo. We have successfully delivered over 100 IBM Maximo projects and have a client base that covers numerous industries/sectors.

Our clients recommend us because of our flexible, honest, and enthusiastic approach.

Job Overview:

We are seeking a talented Software Trainer / Instructor to join our team to support our client requirements. The ideal candidate will have a passion for client satisfaction, a strong understanding of adult learning principles, and expertise in training users on software applications. In this role, you will be responsible for developing and delivering engaging training materials and programs to ensure effective user adoption of software products at our client locations. Previous experience in IBM Maximo is not required although is preferred.

Responsibilities:

1. Training Delivery:

• Conduct in-person and virtual training sessions for users at various skill levels, including new hires, experienced users, and advanced users at client locations.
• Facilitate workshops, webinars, and hands-on training sessions to effectively transfer knowledge and skills to participants.
• Customize training content and delivery methods to meet the specific needs of different user groups and organizations.

2. Training Development

• Collaborate with subject matter experts (SMEs) and stakeholders to gather content and define learning objectives.
• Design interactive and engaging learning experiences that cater to diverse learning styles and skill levels.
• Continuously evaluate the effectiveness of training programs and materials and adjust as needed.

3. Documentation and Support:

• Create and maintain comprehensive documentation, including user guides, FAQs, and troubleshooting tips, to support users before, during, and after training sessions.
• Provide ongoing support to users through various channels, such as email, chat, to address questions and resolve issues related to software usage.

4. Quality Assurance:

• Functionally review and test software updates and new features to ensure accuracy and usability before incorporating them into training materials and programs.
• Monitor user feedback and performance data to identify opportunities for improvement in training content and delivery methods.

Qualifications: 

• Qualifications / Certifications in Adult Education, Instructional Design, or a related field (preferred).
• Proven experience in training delivery, particularly in software applications or technology-related fields.
• Strong presentation and facilitation skills, with the ability to engage and motivate learners in both virtual and in-person settings.
• Excellent communication skills, with the ability to explain complex concepts clearly and concisely to diverse audiences.
• Strong analytical and problem-solving skills, with a keen attention to detail and a commitment to quality assurance.
• Experience working in a fast-paced, dynamic environment and managing multiple projects simultaneously.

Other: 

Position entails IBM Maximo training development and delivery for client projects. Overnight allowance provided for work outside of Calgary. Must have authorization to work in Canada (Open Work Permit, PR or Canadian Citizen)

All candidates will undertake the internal Electra Learning Academy program.

Please note that this role is an in-person position which requires the successful candidate to be at a client location M – F.

For more information about Electra Learning please visit our website www.electralearning.com

*Please note Electra Learning Inc will only contact those selected for interview – we do however appreciate your interest in this post.

Job Types: Full-time, Permanent

Pay: $70,000.00-$110,000.00 per year

Additional pay:

• Bonus pay

Benefits:

• Company events
• Dental care
• Employee assistance program
• Extended health care
• On-site gym
• Paid time off
• Tuition reimbursement
• Vision care
• Wellness program

Flexible language requirement:

• French not required

Schedule:

• 8 hour shift
• Monday to Friday

Experience:

• Software training delivery: 2 years (required)

Language:

• English (required)

Location:

• Calgary, AB T2P 2W2 (required)

Work Location: In person

Application deadline: 2025-01-24

Please submit your application to:

careers@electralearning.com