Finding the right balance between IT and training during Maximo implementation

If your organisation has recognised the need for a digital solution for its asset management challenges and has chosen to partner with Maximo, that’s a great start. The steps you take next will determine whether the software is a success or fails to live up to expectations.

Tammy Kefford, Lead Change Consultant at Electra Learning, shares how getting the right balance between IT implementation and end user training is critical when transitioning to Maximo.

Companies have a fine line to walk during the roll-out of any software solution. It’s all too easy for it to be an IT project with the majority of resources dedicated to logistics, processes and technology. However, this oversimplifies what is at its core a change programme that requires the people who will be using the system daily to feel a level of ownership

Teams who are engaged and confident using the technology are significantly more likely to follow the correct processes and improve information sharing – therefore improving how the software can support asset performance and overall compliance.

That’s why it’s essential to balance the practicalities of introducing Maximo with effective training across your workforce to ensure the smooth running and success of a project. At least 30% of the project’s budget should be dedicated to training.  How software is introduced to your workforce can make or break a project and have a lasting impact on how effective it is in transforming asset performance.

When it comes to a successful Maximo implementation there are three key areas to consider:

  1. Cross-organisational collaboration is critical. While the implementation may be owned by IT, successful projects require the active support of HR, the Change Manager, and senior leaders.
  2. One-off training is setting the project up to fail. A continuous programme of digital and in-person training that’s tailored to roles gives Maximo the best opportunity to deliver transformational change.
  3. Maximo implementation is a change project. While it’s understandable that it’s seen as an IT initiative, the technology requires new ways of working, different processes, and different behaviours. Training ensures that people are mentally prepared for upcoming changes and know what they need to do to adapt –  All of which takes time to develop, so the earlier in the process training starts the better!

Multiple disciplines need to have a clearer understanding of how Maximo works to ensure correct processes for using and managing the data are carried out. This ensures businesses get the most out of Maximo and ensures high performance and optimisation.

Successful Maximo implementation connects people, processes and data; therefore, it is essential to create a culture that is receptive to change. Employees who buy in to the difference that Maximo can make are more likely to optimise the programme and drive asset management performance.  

Discover how Electra can manage the balance of your system implementation. Get in touch at

To keep informed of global Maximo events and future blogs, sign up for our newsletter here.