By Donna McWilliams, Managing Director
At Electra, we have developed and refined our processes and approach based on 20+ years’ experience of Maximo training and Change Management.
Our team have gone through formal Project Management Training (APM, PRINCE2) and Change Management Training (PROSCI, APMG) and while the theory from these courses has been beneficial in laying our foundations, we have realised that by connecting our experience with what we have learned, we can provide our clients with a far more people-centric approach.
A lot of hard work and effort goes into how we approach our projects, so I wanted to share our ‘inner workings’ and provide an insight into how we deliver to the highest standard.
Our in-house Project Management Process (PMP) is based on a 4-stage approach (see image below). With over 80 steps in our framework, it is surprisingly agile. Our process supports the effective and efficient delivery of our projects, which has ensured return on investment and resulted in a positive experience for our clients and their end users.
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Our PMP framework enables us to add value right from the start of any project. Our scoping toolkit is based around best practice; what we know works, doesn’t work and is scalable to any size of project. We work with our clients to help them to identify risks and barriers that may prevent or slow down the success of the project, to save time and effort down the line.
Even if we don’t deliver all of the aspects of the PMP, we can advise our clients on what is required at each stage and provide their teams with the guidance and checklists to support them in carrying out the activities in-house. This results in a collaborative project team who are aiming for success.
Intertwined with our PMP we have our own Change Management (CM) Toolkit, the methodology of which is built around the Electra Engage > Train > Sustain principles – each of which are essential for successful change.
Our people focused approach to Maximo learning and change increased adoption, enhances productivity and increases your return on investment.
To achieve maximum adoption, we don’t just launch your people into Maximo with technical training that has no relevance to their role –we go further.
Fully engaged end users are more likely to adopt Maximo and leverage maximum value from the system.
The tangible result is often a blended training programme comprising of high-quality instructor led training, immersive eLearning, engaging support materials and coaching provided by our specialist team. This, in turn, enables a smooth transition, with full end user engagement and adoption and a positive perception of the Maximo Change.
A key component in our CM Toolkit is the Complexity of Change Assessment. This tool enables us to assess the intent and outcomes of the project, whilst identifying any key areas that may pose a risk to delivering success. This forms the basis of our planning and from here we can recommend actions to help build design and develop a training and change management approach that is geared toward supporting end-users through the change.
Try the Complexity of Change Assessment free here: Complexity of Change Assessment
Enabling Change Through Learning