Culture First, Technology Second: Succeeding with MAS 9

By info@electralearning.comMaximo

Let’s be honest, software rollouts have a reputation for being a bit of a headache. They’re often seen as “IT’s problem,” and that’s exactly why so many of them miss the mark. But the latest update to IBM’s Maximo Application Suite (MAS 9 released in June 2025), is different. It’s not just another upgrade, it’s a chance to rethink how your organisation manages assets, facilities, and performance. 

With 37 applications now in the suite, MAS 9 is the biggest release yet. It’s packed with new tools like Asset Investment Planning (AIP), Maintenance Cost Insights (MCI), these aren’t just bells and whistles. They’re designed to help you make smarter decisions, manage costs more effectively, and get more value from your assets. 

But here’s the thing: none of that matters if your people aren’t ready. 

Start early, stay ahead 

The earlier you start preparing your teams, the smoother the transition. MAS 9 is powerful, but it’s also complex. Sharing a clear, simple story about why it’s being introduced, what problems it solves, and how it will help your teams makes a huge difference. 

And this isn’t something IT can or should do alone. Cross organisational collaboration is critical. While IT may own the implementation, successful projects rely on active support from HR, the Change Manager, and senior leaders. When these groups work together, the organisation moves together. 

One off training isn’t enough 

A single training session might tick a box, but it won’t change behaviours. One off training sets the project up to fail. 

A continuous programme of digital and in person training, tailored to specific roles, gives Maximo the best opportunity to deliver transformational change. People need time to absorb new concepts, practise new processes, and build confidence, and that doesn’t happen in a single workshop. 

Maximo implementation is a change project 

It’s understandable that MAS 9 is often viewed as an IT initiative. But the reality is very different: Maximo requires new ways of working, new processes, and new behaviours. That makes it a change programme, not a technical upgrade. 

Training plays a crucial role in helping people understand what’s changing, why it matters, and what they need to do differently. It ensures teams are mentally prepared for the shift ahead. And because behaviour change takes time, the earlier training starts, the better the outcomes. 

Invest in your people 

When your teams know how to use MAS 9 from day one, whether it’s managing assets, planning maintenance, or analysing costs, you’ll see the benefits immediately. 

MAS 9 includes everything from core Manage features to industry specific tools and SaaS based add ons like Manage AI and MRO Inventory Optimisation. It’s a lot to take in, and your people need time and support to get comfortable with it. 

Put people and processes first 

This isn’t just a tech upgrade; it’s an opportunity to rethink how your organisation works. With the right training, support, and cross functional alignment, MAS 9 can help you streamline processes, improve decision making, and build a culture of continuous improvement. 

At Electra, we focus on people. Our tailored training, both in person and digital, is designed to build confidence, encourage adoption, and make sure your investment delivers real results. Whether you’re rolling out Maximo Manage or integrating industry specific solutions, we’re here to help your teams lead the change. 

MAS 9 is a big step forward. Let’s make sure your organisation is ready to take it.  

Contact our team to see how our Maximo training and change services can support you through the transition to MAS 9: https://www.electralearning.com/ibm-maximo/  

Sources and Further Reading 

IBM Resources 

Naviam Resources 

Maven Asset Management Resources 

Electra Learning Resources