From Resistance to Buy In: Human Centred Ways to Embed Lean Practices
Resistance is a natural part of any change. In fact, it often signals that people care about their work and want clarity, stability, and support. Toyota’s approach to Lean recognises that improvement is fundamentally a human process. The Toyota Way emphasises respect for people, listening deeply, and involving teams in problem solving. When organisations adopt this mindset, resistance becomes a source of insight rather than a barrier.